Magic eService - Web Based Costumer Care
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Increase customer satisfaction and reduce service costs with Magic eService, the solution for complex, iterative
and completely web-based support.
Magic eService lets your customers serve themselves and request service online, while giving you the lower
overhead and maintenance advantages of a fully web-based service system.
Magic eService gives you:
Cost reduction and Maximize efficiency of the Service Center
Fully web-based service center for manager, agent and customer
ROI - exact loss and profit calculations based on the Service Center performance.
Codeless, dynamic tailoring of Magic eService to suit your needs and workflow
Tracking of service requests for agent and customer
Service contract-based resource management
Alert system for agents, managers and salespeople via email and SMS
24 hours support
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Marconi: IT Support solution
"Marconi's growth over recent months made it critical for us to have a service management system up and running in
a relatively short timeframe. Magic eService provided us that luxury. Not only is Magic eService extremely easy to
customize and deploy, it also provided the features we wanted to make our service function more efficient."
Phil Robinson
U.K. Operations Director, Marconi
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