Magic eContact - Call Center Solution
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Give your customers better service with your own personal touch.
Magic eContact V2.5 gives you insight into your customers' behavior, enabling you to personalize and enhance your
customer service. Magic eContact's dynamic scripting and completely customer-centric structure enables you to
change with market needs. Magic eContact is a contact center management solution that allows you to maintain
customer loyalty as well as reach new customers.
With Magic eContact V2.5 you can:
Maximize the value of every customer interaction.
Give customers a personalized, reliable and rewarding experience in every contact.
Collect, capture, process and deploy customer information.
Supports multiple channels of communications with customers.
Interactive Email Management
Provide Multi-Project Functionality as Contact Center Outsourcers
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Tevel: Powerful query functionality
"Magic eContact was much more flexible than competitor applications. With Magic eContact, I can easily change
my definitions of which customers I am working with each month - it lets me define groups according to whatever
criteria I choose. And for telemarketers, there is nothing easier to use: Magic eContact dials for them,
shows them what to say, and then stores the information in the system."
Ayala Liba
Head of Telemarketing Division, Tevel
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More details >>
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